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Refund & Return Policy

This Privacy Policy explains how A؟K Coffee collects, processes, uses, stores, and protects personal

‫‪data when you use our website, place an order, or communicate with us.

‫‪We process personal data in accordance with applicable laws and regulations in the Kingdom of ‫‪Saudi Arabia, including the Personal Data Protection Law (PDPL) and its Implementing Regulations 

‫‪1. Personal Data We May Collect

‫‪We may collect information necessary to provide our services, including:

  • ‫‪Name.
  • Phone number.
  • Email address.
  • Delivery address.
  • Order details.
  • Customer communications.
  • Account information, where applicable.

Payment information necessary to process transactions, noting that card information may be processed by specialized payment service providers.

Technical information such as IP address, device type, browser information, and website usage data, depending on the technologies used on our website.

We follow the principle of data minimization and seek to collect only the personal data necessary for

the specified purposes.

  1. How We Use Your Data

We may use personal data to:

  • Process and fulfill orders.
  • Deliver orders.
  • Communicate with customers regarding orders.
  • Process payments.
  • Respond to inquiries and complaints.
  • Improve our website and services.
  • Prevent fraud or misuse.
  • Comply with legal and regulatory obligations.
  • Send marketing communications where permitted by law and where the required consent has been obtained.
  1. Legal Basis for Processing

We process personal data on legally permitted grounds under the Saudi Personal Data Protection

Law and its Implementing Regulations, depending on the nature and purpose of the processing.

These grounds may include, where applicable, performance of a contract or order, compliance with legal obligations, consent, and other legally recognized grounds.

  1. Sharing Personal Data

We may share personal data, to the extent necessary, with service providers acting on our behalf, including:

  • Delivery and logistics providers.
  • Payment service providers.
  • Hosting and technology providers.
  • Email or messaging service providers.
  • Government or regulatory authorities where disclosure is legally required.
  • We do not sell your personal data to third parties.
  1. Data Security

We implement appropriate organizational and technical measures designed to protect personal data against unauthorized access, alteration, disclosure, loss, or misuse, taking into account the nature of the data and applicable risks

  1. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected or for as long as required by applicable laws and legal obligations. We then take appropriate measures to delete, destroy, or anonymize the data where applicable.

  1. Data Subject Rights

Subject to applicable laws and regulations, data subjects may have rights relating to their personal data, including rights concerning information, access, obtaining data, correction or updating, deletion, objection, and withdrawal of consent where permitted by law.

Saudi data protection guidance specifically identifies data subject rights and the mechanism for exercising them as key elements of a privacy policy.

To exercise a right or submit a request concerning your personal data, please contact:

Email: info@askcoffee-ksa.com

  1. Cookies

Our website may use cookies and similar technologies to operate the website, improve user experience, understand website usage, measure performance, and, where appropriate and legally permitted, support marketing activities.

You may control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

  1. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we recommend reviewing their respective privacy policies.

  1. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services or applicable

legal requirements. The updated version will be published on our website with a revised “Last Updated” date.

  1. Contact Us
  • ‫‪A؟K Coffee
  • ‫‪Email: info@askcoffee-ksa.com
  • ‫‪Phone: +966 550986958
  • Address: Al-Shati, Jeddah, Saudi Arabia
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